Job Description

We need a resource with TrackWise configuration experience.

• TrackWise admin to support L1, L2 tickets
• Basic PC and system troubleshooting skills
• Ability to learn an enterprise computer system quickly (focus on TrackWise)
• Able to assess service tickets to determine if they are Tier- 1 and they resolve or if they should be moved to senior Stryker team
• Follow documented process and instructions
• Excellent customer service skills as they may need to interact with users
• Knowledge of validated and regulatory systems is a plus